Supervisory Team Mission:
Provide technical support and guidance to facilitate course delivery, ensure effective communication between trainers and learners, and maintain e-learning quality.
Trainer Communication Policy:
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Users must follow the course and send questions through the platform’s messaging system. Trainers respond within 72 hours maximum.
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External communication with trainers regarding the course is prohibited; violations will result in automatic course cancellation without compensation.
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All questions must be within the scope of the course only.
Roles and Responsibilities of the Supervisory Team
| Role | Position | Responsibilities |
|---|---|---|
| 1 | Director | Oversee the platform, supervise the overall training process, provide guidance to all parties, monitor and evaluate trainers and learners. |
| 2 | Technical Support Officer | Resolve learner issues, coordinate with trainers and learners, provide technical and administrative support. |
| 3 | General Coordinator | Develop strategies for trainer workflow and course management. |
| 4 | Training Consultant | Design training plans, programs, and course outlines; improve trainer workflow strategies. |
| 5 | Quality Control Officer | Manage program quality assurance, implement measures to prevent issues during training. |
| 6 | Reports Officer | Prepare training impact reports, learner and trainer satisfaction reports, and provide recommendations. |