We provide continuous technical and academic support to trainers and learners throughout the training program to ensure the training process is completed with the highest quality and efficiency, as follows:
Academic Assistance
-
Provide technical and educational support to trainers and learners during live training sessions.
-
Assign a training hall supervisor to organize sessions and resolve technical issues.
-
Assist learners with technical aspects to ensure full participation and benefit from the program.
-
Provide learners with registration and preparation requirements and necessary data for certificate issuance.
-
Offer communication channels to solve any issues learners face during the course or regarding certificates.
Technical Support Channels
-
Provide technical communication tools to facilitate interaction between trainers, learners, and the support team for guidance and solutions.
Technical Support Policy
-
Technical support is provided to all platform users through multiple channels, including:
-
Remote device support.
-
Support via social communication applications.
-
Direct support via phone or inside the training session.
-
Support via email or online support forms.
-
Beneficiaries of Technical Support
-
Registered trainers delivering courses.
-
Learners enrolled in the courses.
-
Supervisors from relevant training and e-learning authorities.
Supported Services and Systems
-
Course enrollment and resolving technical issues.
-
Training on system usage and its features.
-
User orientation and preparation.
-
Platform login and account management.
-
Attending sessions and using live streaming tools.
-
Trainer platform access and certificate issuance.
Roles, Responsibilities, and Authorities
-
Level 1: Customer service – receive all requests, provide initial technical support, or escalate to the relevant department.
-
Level 2: Operational support – complete technical support processes and ensure successful resolution.